Delivery Policy
Coverage, delivery charge and timing
The delivery charge, available method and estimated time are displayed before an order is completed, according to the postal code and the conditions shown at checkout. When checkout indicates free delivery, the delivery charge for that order is BRL 0.00. The estimate currently displayed by the store is 5 to 7 business days after payment confirmation, unless checkout or the order states otherwise.
Start of preparation
The delivery period starts after Pix payment confirmation and operational validation of the order. An order may require additional contact when there is an address inconsistency, suspected fraud, later unavailability or another circumstance preventing safe dispatch.
Tracking
Customers can check updates in the orders area. Where tracking information is available, it is displayed when received from the logistics operation. Timing is an estimate and may change because of events outside the store's reasonable control, such as weather, transport restrictions or local conditions; this does not remove consumer rights.
Address and receipt
Customers must check the address before completing an order and keep someone available to receive delivery where applicable. If delivery is difficult, the store may request address confirmation or correction. Do not confirm receipt before all ordered items have been received.
Delay, damage and non-delivery
For delay, damage, a missing item or non-delivery, contact support with the order number and a description of the issue. Where possible, include photos of the package, label and product. The review does not prevent the exercise of rights granted by consumer law.
Support
For delivery matters, use WhatsApp +556182037309 or sac@unilever.com during Monday-Friday: 9:00 AM - 6:00 PM (Brazil Time).