Delivery Policy
Coverage, delivery charge and timing
Delivery availability, method, charge and estimated timing are calculated according to the postal code and shown before an order is completed. The applicable conditions are those displayed at checkout and in the order confirmation.
Start of preparation
The delivery period starts after settlement confirmation and operational validation of the order. An order may require additional contact when there is an address inconsistency, suspected fraud, later unavailability or another circumstance preventing safe dispatch.
Tracking
Customers can check updates in the orders area. Where tracking information is available, it is displayed when received from the logistics operation. Timing is an estimate and may change because of events outside the store's reasonable control, such as weather, transport restrictions or local conditions; this does not remove consumer rights.
Address and receipt
Customers must check the address before completing an order and keep someone available to receive delivery where applicable. If delivery is difficult, the store may request address confirmation or correction. Do not confirm receipt before all ordered items have been received.
Delay, damage and non-delivery
For delay, damage, a missing item or non-delivery, contact support with the order number and a description of the issue. Where possible, include photos of the package, label and product. The review does not prevent the exercise of rights granted by consumer law.
Support
For delivery matters, use WhatsApp +55 61 8203-7309 or sac@unilever.com Monday through Friday, 9:00 a.m. to 6:00 p.m. (Brasília time).