Returns, Exchanges and Refunds Policy
Right of withdrawal for online purchases
For contracts concluded outside a commercial establishment, including online purchases, consumers may withdraw from the contract within the statutory 7-day period from signing or receiving the product under article 49 of the Brazilian Consumer Protection Code. Within that period, contact support with the order number and a clear statement of withdrawal. Amounts paid will be returned as required by applicable law.
How to request help
Send the order number, purchaser name, a description of the reason and, for damage, a wrong item or an apparent defect, photos of the product, package and label. Do not discard packaging, receipts or related items before receiving guidance, except where there is a health or safety risk.
Defective, damaged or incorrect products
If a product has a defect, is damaged, differs from the order or has a quality issue, consumers retain the rights provided by the Brazilian Consumer Protection Code and applicable warranties. The store will review the case and explain the next steps for collection, return, replacement, price reduction or refund, according to the situation and the law.
Manual refunds
The website does not provide an automatic refund button. Requests are recorded and handled manually by support to preserve payment and order security. This does not remove or postpone statutory consumer rights. The refund method is defined according to the payment method, order situation and applicable requirements.
Used items and review conditions
This policy does not deny withdrawal or statutory rights. To make review easier, we ask that the product be kept with accessories, labels and packaging where possible and not used beyond what is necessary to verify its nature and characteristics. Cases of damage caused by misuse are assessed under applicable law.
Contact
To start a request, use WhatsApp +556182037309 or sac@unilever.com during Monday-Friday: 9:00 AM - 6:00 PM (Brazil Time).